• Email Us

Daddy Donkey Labs, Inc-mobile-logo

Use Xero? Visit the Breadwinner for Xero Support Pages

Or, go to the main Breadwinner Website

Support Center

Can't find an answer?

Email Us
  1. Home
  2. Breadwinner Troubleshooting
  3. Reset / Reconnect your connection to Xero / QuickBooks Online

Reset / Reconnect your connection to Xero / QuickBooks Online

Last Updated - Jan 23, 2018 11:25AM GMT

This help article works for both 'Breadwinner for Xero' and 'Breadwinner for QuickBooks Online'

 

Reconnecting to your Accounting System

For various reasons, you might need to reconnect Breadwinner to Xero or QuickBooks Online.

In any of these cases, you can reconnect just by clicking on Reconnect in the Breadwinner tab.

Please note: You need to have Admin rights in Salesforce to see the Breadwinner tab, and you need to have Admin rights in Xero / QuickBooks Online to reconnect Breadwinner.





Within a few clicks, you should be reconnected. When you get back to the Breadwinner page, we recommend you click "Restart the Account Sync", to make sure that any Invoices or Contacts/Customers created recently are brought in to Salesforce right away. 

Please Note: The Error message might remain on the Account page for up to 2 hours after you reconnect.

If you have any questions, please file a support case with us and we'll be glad to help!


And, in case you're curious, optional information is below.

Why did I need to Reconnect?

You might have needed to reconnect for any number of reasons. This might have been caused by:
  • The user who connected Breadwinner to your accounting system had their profile changed in your accounting system
  • The user who connected Breadwinner to your accounting system had their user account deleted / suspended in your accounting system
  • Breadwinner credentials had been accidentally revoked in your accounting system
  • Xero or QuickBooks Online server OAuth had gotten out of sync

 

Did you find this article helpful?

Yes I found this article helpful
No I did not find this article helpful

RELATED ARTICLES


Breadwinner Cannot Create or Update a Salesforce Account

Showing Multi-Org Fields

Reset / Reconnect your connection to Xero / QuickBooks Online

Strange Error "URL No Longer Exists"

Scheduled Jobs are Running under an Inactive User / Restart Jobs

Email Support
   
© 2016 Daddy Donkey Labs Inc. Privacy
en
results found
Do These help?
d8014172c610382a7b73a54e59d3574e@daddydonkeylabs.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete
#c0c0c0
page_article
9335
Support Agent
Snow Goose
Breadwinner for Xero
Daddy Analytics
Breadwinner for QuickBooks Online
true